1. Who we are & how to contact us

KaiHermis LLC is the operator of this website. If you have any questions or concerns about privacy or this policy, you can contact us via the contact information on our site.

2. What personal data we collect

Depending on how you interact with our website, we may collect the following categories of personal data:

• Contact information: name, email address, phone number (if submitted via contact/enquiry form)
• Transactional data: order details, billing/shipping address (if you place an order), payment confirmation (note: payment card data is handled by our payment provider and we do not store full card details)
• Usage and technical data: IP address, browser type, device information, pages visited, time and date of visit — via analytics or logging
• Cookies or similar tracking data (if you accept/use cookies, see Cookie Policy below)

3. How we use your data (purposes)

We use your personal data for the following purposes:

• To respond to enquiries, messages, or contact requests you make via our site
• To process orders and deliver products/services you purchase through our site
• To manage payments and billing (through third-party payment processors)
• To improve and optimise our website, understand how it is used, and maintain security and performance
• To comply with legal obligations (e.g. taxes, record-keeping)

Our lawful basis for processing is either: your consent (when you submit data), performance of a contract (when you order), or our legitimate interests (site operation, analytics, security).

4. Sharing your data with third parties

We may share your data with:

• Payment processors (to handle payments)
• Service providers (hosting, email/contact form handling, analytics)
• Legal or regulatory authorities — only if required by applicable law or to protect our legal rights

We do not sell or rent your personal data.

5. Cookies & tracking technologies

We use cookies and similar tracking technologies to collect usage and technical data described in Section 2 (e.g. for analytics, site performance, browsing behaviour).

If you prefer, you may disable cookies via your browser settings — but this might reduce or limit parts of your experience on our site.

Refer to our separate Cookie Policy (or “Cookies & Tracking” section) for full details of what cookies we use, why, and how you can manage them.

6. Data retention

We will retain your personal data only for as long as needed to fulfil the purposes outlined above, or as required by law.

For example:

• Data related to orders will be kept as long as necessary for accounting, legal or tax obligations.
• Data from contact forms or enquiries may be kept for a reasonable period, unless you ask us to delete it earlier.
• Technical/analytics data is stored for a limited period to allow maintenance and improvement of the site.

7. Your rights under data protection law

Under applicable data protection laws (e.g. UK GDPR), you have rights including:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data (where we no longer need it)
• The right to restrict or object to processing in certain circumstances
• The right to withdraw consent (if processing is based on consent)
• The right to lodge a complaint with a supervisory authority

If you wish to exercise any of these rights, please contact us using the details provided on our website.

8. Data security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and trusted service providers, under confidentiality obligations.

9. International data transfers

If we transfer your data outside the UK (e.g. to a third-party service provider located outside the UK or EEA), we will ensure appropriate safeguards are in place — such as standard contractual clauses — to protect your personal data to a standard equivalent to UK data protection law.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (for example, when we add new services or change how we use data). The updated version will be posted on this page with a revised “Effective date.” We encourage you to check this page periodically.

11. Consent & acceptance

By using our website (accessing, browsing, submitting forms or placing orders), you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and processing of your personal data as described herein.